Medicaid Service Coordination

Our service coordinators have a responsibility to assist people in crafting a purposeful and enriched individualized service plan. The Medicaid Services Coordinator (MSC) provides assistance in securing the services and supports needed to meet the outcomes of the plan. The MSC is often an important advocate and “path-finder” in navigating the network of community service providers and funding sources.

Our MSC’s approach this important work in partnership with the person they support and their family. This partnership is a relationship that develops over time, built on a foundation of trust and respect, and shared accountability.

Testimonials and Success Stories

It is said that you teach what you need to learn and I have learned that people are capable of so much more than we can ever imagine. This is true of the amazing people we support as well as the amazing staff who support them. As the staff trainer for the agency for the past 10 years, I have seen staff grow in competence and compassion. I have seen people we support defy expectations, including their own! I see perseverance, love and commitment. It’s an honor to be here.

–Deborah Foss, Staff Development Specialist
The Arc of Rensselaer County

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Compliance Notice

If you want to report any situation that you think represents Medicaid fraud within the agency, please call the Corporate Compliance Hot Line at 518-687-1395

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